|
Sr. No.
|
Complaint Category
|
Unit
|
Services (Excluding GST)
|
Applicable Visit Charges
(Excluding GST)
|
|
1
|
Flame Problem
|
Nos
|
Servicing of Gas Stove- Rs. 200/-
|
Rs. 150/-
|
|
Changing of Jet- Rs. 17/-(Per Jet)
|
|
2
|
Rubber Tube Replacement (for the length of 1 mtr)
|
Nos
|
Rs.112/-
|
Rs. 150/-
|
|
3
|
New Stove Conversion to PNG
|
Nos
|
No. of burners x 50
|
Rs. 150/-
|
|
4
|
Modification in PNG using new material
|
Mtr
|
GI Pipe/mtrs.(1/2")= Rs. 350/-
|
Rs. 150/-
|
|
GI Pipe/mtrs.(3/4")= Rs. 375/-
|
|
Cu Pipe/mtrs.= Rs.185
|
|
Cu Union = Rs 17
|
|
Cu-GI adapter= Rs 112
|
|
**5
|
Temporary Disconnection PNG
|
Mtr
|
(A) Removal and reconnection GI Pipe/mtrs.(1/2"and 3/4") = Rs. 99/- +
(B) In case of modification in PNG using new material(As mentioned in Sr. No. 4)
|
Rs. 150/-
|
|
6
|
Replacement of Material if required
|
Nos
|
GI 1/2" Coupler= Rs.30/-
|
Rs. 150/-
|
|
GI 1/2" Union= Rs.111/-
|
|
GI 1/2" Elbow= Rs.34/-
|
|
GI 1/2" Plug= Rs.26/-
|
|
GI 1/2" Tee= Rs. 56/-
|
|
GI 1/2" Clamp= Rs.8/-
|
|
GI 1/2" Hex Nipple= Rs. 37/-
|
|
GI 1/2" Nipple 1/2"x2"=Rs. 40/-
|
|
GI 1/2" Nipple 1/2"x3"=Rs. 46/-
|
|
Regulator Bush= Rs.80/-
|
|
Isolation Valve 1/2"= Rs. 342/-
|
|
Screw= Rs. 16/-
|
|
Meter Adaptor= Rs. 66/-
|
|
O Ring for meter adopter= Rs.8/-
|
|
Fitting for Pr Gauge= Rs.161/-
|
|
Appliance Valve 1/2" = 150/-
|
|
Rawal Plug = Rs.8/-
|
|
7
|
Meter Not Working
|
Nos
|
Free
|
Free
|
|
8
|
No Gas Supply
|
Nos
|
Free
|
Free
|
|
9
|
MDPE Pipeline Laying/Shifting-20mm
|
Mtrs
|
Rs. 262/- (Per mtrs Material charges and laying charges)
|
NIL
|
|
MDPE Pipeline Laying/Shifting-32mm
|
Mtrs
|
Rs. 338/- (Per mtrs Material charges and laying charges)
|
NIL
|
|
Transition Fittings shifting including construction of pedestal
|
Nos
|
Rs. 500/- (Per Nos)
|
Rs. 150/-
|
|
10
|
Damage to underground assets PE pipeline damage/ TF Damage (In case damage done due to customer)
|
Nos
|
(A) Penalty of damage on account of lapses in safety (Rs.1000/-) +
(B) Repair Charges (As mentioned in Sr. No.-9) +
( C) Gas Loss
|
Rs. 150/-
|
|
11
|
Damage to above ground piping
|
N/A
|
(A) Penalty of damage on account of lapses in safety (Rs.500/-) +
(B) Repair Charges (As mentioned in Sr. No.-6,12 and 13)
|
Rs. 150/-
|
|
*12
|
Replacement of Meter (If tempered/external damaged by customer)
|
Nos
|
Rs. 984/-
|
Rs. 150/-
|
|
*13
|
Replacement of regulator (If tempered/external damaged by customer)
|
Nos
|
Rs. 1286/-
|
Rs. 150/-
|
|
14
|
Reconversion to LPG
|
Nos
|
No. of burners x 50
|
Rs. 150/-
|
|
15
|
Permanent Disconnection **
*(This Charges will be effective from 01/05/2019)
*(Disconnection Charges (as per AGL norms) would be levied and deducted/recovered from the security deposit amount submitted at the time of taking PNG Connection.)
|
Mtr.
|
GI Pipe/mtrs.(1/2")= Rs. 69/-
|
Rs. 150/-
|
|
GI Pipe/mtrs.(3/4")= Rs. 74/-
|
|
Copper Pipe/mtrs.= Rs. 71/-
|
|
GI Pipe/mtrs.(1")= Rs. 81/-
|
